5 Ways Docusign Solves Network, App, and Device Issues Faster and Stopped the Firefighting with ZDX
Webinar
The Standard Edition of Zscaler Digital Experience (ZDX) scores users' digital experiences. But as hybrid work spreads workforces across unmanaged home ISPs, diverse endpoint environments, and critical SaaS apps, the ultimate goal is turning those scores into proactive detection and instant root cause identification.
Join Docusign Senior Manager of Network Engineering and Collaboration Platform Rohit Bora and Lead Site Reliability Engineer Shoubha Chakrabarty as they share how they built an evidence-based operating model using ZDX Advanced Plus across networks, applications, and devices to stop the default network blame, eliminate 20-40-person war rooms, and pinpoint root causes in minutes, not days. All using the same client connector that keeps users secure.
In this session, you will see how to:
- Use AI for Accurate L1 helpdesk triage: Ask ZDX Agent to get an instant, plain-English root cause diagnosis without digging through data
- Deflect ticket waves: Monitor application outages, highlighting Docusign's over 90-minute head start on a vendor outage as a blueprint
- Pinpoint root cause instantly: Isolate slow app issues to local Wi-Fi, home ISPs, device processes, or SaaS vendors in seconds
- Prevent device issues proactively: Detect high CPU, device bottlenecks, and application crashes before tickets are filed
Speakers
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Scott Bekker Webinar Moderator Future B2B
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John T. Jones Sr. Product Marketing Manager, ZDX Zscaler
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Luis Rico Principal Product Specialist, ZDX Zscaler
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Rohit Bora Senior Manager, Network Engineering and Collaboration Platform, Docusign
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Shoubha Chakrabarty Lead Site Reliability Engineer, Docusign
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A $250 Amazon.com Gift Card!
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