Real Talk: AI for employee service, from pilot to impact

  • Zendesk
Real Talk: AI for employee service, from pilot to impact

Webinar

The session focuses on how IT, Ops and HR service leaders are navigating the shift to AI-powered employee service — from building the internal business case, through first live deployments, to scaling and proving ROI.

What You'll Learn

  1. Topic 1: Building the case: security, governance, and getting leadership buy-in
  2. Topic 2: First deployments: human in the loop, employee experience, and the early reality
  3. Topic 3: Scaling and proving it: end-to-end AI, where humans run point, and the metrics that matter

Speakers

  1. Mackenzie Putici Webinar Moderator Future B2B
  2. Christian Broussard VP of Information Technology Zendesk
  3. Norman Braddock Sr. Manager AI Product Engineering AWS Solutions
  4. Benedikte Hafr Director of Payroll Norwegian Group
  5. Doug Redo Senior Director Enterprise Platforms Zendesk
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