Special Webinar Event Beyond the Chatbot: How Governments Are Scaling AI Across Every Resident Touchpoint
Featuring
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About This Webinar
Most governments start their AI journey with a chatbot and quickly hit a ceiling. Questions get answered, but service requests still stall between departments, staff are still overwhelmed, and leaders still lack visibility into what's happening and why. The missing piece isn't more AI tools. It's a connected platform.
In this webinar, you'll hear directly from a local government that moved beyond a single AI touchpoint to a unified service delivery platform and what that shift meant for their residents, their staff, and their ability to operate proactively.
Whether you're evaluating AI for the first time or looking to scale your AI usage and operations, this session offers a practical, peer-validated roadmap for building constituent service that holds up under pressure.
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Host Mackenzie Putici Webinar Moderator, Future B2B
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Featuring Kyle Patel VP of Engineering, Polimorphic
We'll cover:
- Why point solutions create new problems even as they solve old ones
- What a platform approach to AI actually looks like in a government context
- How connecting your resident-facing channels reduces operational burden and gives leadership the visibility to act
- What city and county executives need to know before committing to an AI strategy