Special Webinar Event From Signals to Solutions: How to Solve Endpoint Issues Before They Escalate
Featuring
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About This Webinar
IT teams are trapped in an endless loop of vague user complaints, noisy alerts, and endless finger-pointing across endpoint, network, and app owners. The biggest challenge is isolating the root cause, with the endpoint often being the primary, and most elusive, suspect.
Zscaler Digital Experience (ZDX) transforms raw telemetry into clear answers and fast endpoint fixes using three powerful building blocks:
- Device Health to instantly see how device performance impacts user experience, ending the finger-pointing
- Events to uncover the 'why' behind performance issues with a correlated timeline of device, network, and application events
- Remediation to empower your helpdesk to fix issues and validate the resolution with before-and-after experience scores
In this session, we'll explore the full workflow from detecting a user device issue and pinpointing the root cause, to validating before and after improvement.
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Host Mackenzie Putici Webinar Moderator, Future B2B
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Featuring Vikas Srivastava Director, Technical Product Specialist, Zscaler
Why You Should Join
- Pinpoint device resource bottlenecks and use guided remediation to reduce your time-to-isolate and reduce escalations.
- See how event correlation reveals the 'what, when, and why' of an issue, helping you eliminate 20% of repeat tickets in the first 90 days.
- Boost first-contact resolution by empowering Level 1 support with safe, repeatable remediation actions, cutting MTTR by up to 52%.