Special Webinar Event 6 Stages to AI-Ready Contact Center Quality: The Roadmap for 2026

Featuring

  • Salesforce
  • Leaptree
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About This Webinar

Every CX leader feels the strain: more interactions, higher expectations, and QA processes that simply don't scale. The truth? Your quality program's maturity—not your team size—is what determines performance.

Join Leaptree CEO Neil Young for a fast, unfiltered walk through the Six Stages of CX Quality Assurance Maturity, a roadmap that shows exactly why traditional QA is breaking, where teams get stuck, and what the world's most advanced operations are doing now to prepare for an AI-driven future.

You'll see how organizations evolve from messy, spreadsheet-bound QA to fully assisted AI, where sentiment, quality signals, and risk indicators surface automatically and evaluators stop firefighting and start driving outcomes.

Expect a session that's practical, candid, and built for leaders who want a clear path forward, not buzzwords. If you're responsible for customer experience, quality, or operational excellence, this is your roadmap to running a future-proof, AI-augmented contact center.

Seats are limited. Save your spot and get the clarity every CX leader needs going into 2026.

  1. Mackenzie Putici

    Host Mackenzie Putici Webinar Moderator, Future B2B

  2. Neil Young

    Featuring Neil Young CEO, Leaptree

You'll learn:

  1. Why 80% of CX teams are trapped in the Unstructured and Structured stages and how to break out.
  2. How proactive coaching workflows transform agent performance long before disputes ever arise.
  3. Where gamification actually works (and where it doesn't).
  4. What true calibration looks like in 2026 and the hidden standards problems most teams never detect.
  5. The real impact of AI-assisted QA: massive coverage gains, real-time sentiment visibility, and auto-flagging of high-risk interactions.
  6. A clear, actionable framework to assess your team's maturity and map your next leap.