Improve Help Desk Satisfaction with SolarWinds Web Help Desk

Featuring

  • SolarWinds

About This Webinar

Improving both resolution time and end-user satisfaction are top goals for many IT professionals. And, if we can improve response time, end-user satisfaction has nowhere to go but up. But how?

One easy way to improve response time is to streamline your ticket management process.

Join this webinar to learn how SolarWinds Web Help Desk can help you achieve these goals.

Your time is your most valuable asset, and your ticket management system should help ensure you maximize it.

  1. David Davis

    Host David Davis Author, Speaker, and vExpert ActualTech Media

  2. Doug Tedder

    Special Guest Doug Tedder Tedder Consulting SolarWinds

  3. Karla Palma

    Special Guest Karla Palma Product Marketing SolarWinds

  4. Doug Tedder

    Special Guest Doug Tedder Tedder Consulting SolarWinds

  5. Karla Palma

    Special Guest Karla Palma Product Marketing SolarWinds

What You'll Learn

  1. How automated ticket routing and full ticket history can improve efficiency
  2. Key reports you need to understand how your technicians are spending their time
  3. How to track end user satisfaction in relation to ticket resolution