The Optimism Gap: New Research Reveals Where Payers Must Lead

  • Zelis
The Optimism Gap: New Research Reveals Where Payers Must Lead

Webinar

Costs continue to climb. Regulatory complexity is rising. Administrative friction hasn't eased. From the outside, healthcare progress can feel stalled. But our research tells a different story.

Drawing on a survey of 2,200 payers, employers and consumers, this research uncovers what we call the Optimism Gap. The gap isn't about whether change is possible. It's about how fast it should happen — and where leaders focus first.

Join us as we unpack what the findings signal for how payers lead the next phase of healthcare modernization.

Progress may be closer than it looks. The question is who will lead it.

In this webinar, our panel will explore what the data reveals about:

  1. Consumer comfort with AI — and where the real opportunity lies
  2. How transparency and digital tools are reshaping plan selection
  3. Where generational and stakeholder expectations are diverging
  4. How payers can close the Optimism Gap without overextending operationally

Speakers

  1. Scott Bekker Webinar Moderator Future B2B
  2. Pamela Klein SVP & GM Member Engagement & Transparency Zelis
  3. John Holyoak VP of Product Management Zelis

  4. Executive Advisor at Datos Insights

    Gilles Ubaghs