Why Agentic AI Voice Is Now Non-Negotiable for Winning (and Keeping) SMB Revenue

Featuring

  • Salesforce
  • Aircall

About This Webinar

The future of SMB customer experience is changing fast — and voice is at the center of it.

Rising costs, leaner teams, AI-native competitors, and customers who expect zero wait times are rewriting the rules for small and mid-sized businesses. At the same time, Salesforce's Agentforce vision is pushing a new era of AI-powered productivity — one that depends on clean, connected conversational data.

In this fireside chat, experts from Salesforce and Aircall break down what the "Agentic Enterprise" really means for SMBs and why voice is becoming the most urgent data gap to solve. You'll learn why AI agents rely on conversation intelligence, how CRM alone can't deliver without connected voice, and why Dialer and CTI sunsets are accelerating a major shift in how SMBs think about their communication stack.

You'll walk away with a clear, actionable understanding of how SMBs can use the power of voice data, CRM, and AI to compete in a world of rising expectations.
The Agentic Enterprise may be the future — but the Agentic SMB starts now.

  1. Mackenzie Putici

    Host Mackenzie Putici Webinar Moderator Future B2B

  2. Hami Neisari

    Featuring Hami Neisari Director, Global Tech Partnerships Aircall

What You'll Learn

  1. Why voice + AI matter more than ever as SMBs are asked to deliver enterprise-level experiences with a fraction of the resources.
  2. What the Agentic Enterprise means for a 20-, 50-, or 200-seat team — and why you can't activate AI without clean, connected conversations.
  3. The growing voice gap in CRM, and why it's becoming the biggest blind spot in AI readiness.
  4. How the Salesforce + Aircall partnership creates the missing link for SMB AI adoption, unlocking value across Sales Cloud, Service Cloud, Slack, and Agentforce.