From Haystack to Hyper-Efficiency: How Smartsheet Transformed Customer Support with Salesforce Agentforce and AI

  • Salesforce
  • Thunder Consulting
From Haystack to Hyper-Efficiency: How Smartsheet Transformed Customer Support with Salesforce Agentforce and AI

Webinar

Join us to explore how Smartsheet, a leader in business-critical platforms, transformed its customer support operations by adopting Salesforce Agentforce and AI. Discover how their team streamlined operations, improved customer satisfaction, and boosted efficiency through smart technology and strong partnerships

In this session, you'll learn:

  1. How to overcome common customer support challenges and improve response times
  2. The impact of Agentic AI on customer interactions and agent productivity
  3. Strategies for leveraging AI to scale support without scaling headcount
  4. The critical role of strategic partnerships in successful AI adoption

Speakers

  1. Jess Steinbach Webinar Moderator Future B2B
  2. Jeff Mac Strong Enterprise Sales - High Tech Salesforce

  3. Smartsheet

    James Watson VP, Customer Support
  4. Yaron Wilf VP, Service Cloud Practice Thunder Consulting