From Haystack to Hyper-Efficiency: How Smartsheet Transformed Customer Support with Salesforce Agentforce and AI

Featuring

  • Salesforce
  • Thunder Consulting

About This Webinar

Join us to explore how Smartsheet, a leader in business-critical platforms, transformed its customer support operations by adopting Salesforce Agentforce and AI. Discover how their team streamlined operations, improved customer satisfaction, and boosted efficiency through smart technology and strong partnerships

  1. Jess Steinbach

    Host Jess Steinbach Webinar Moderator Future B2B

  2. James Watson

    Featuring James Watson VP, Customer Support Smartsheet

  3. Jeff Mac Strong

    Featuring Jeff Mac Strong Enterprise Sales - High Tech Salesforce

  4. Yaron Wilf

    Featuring Yaron Wilf VP, Service Cloud Practice Thunder Consulting

In this session, you'll learn:

  1. How to overcome common customer support challenges and improve response times
  2. The impact of Agentic AI on customer interactions and agent productivity
  3. Strategies for leveraging AI to scale support without scaling headcount
  4. The critical role of strategic partnerships in successful AI adoption