Turn Service Into a Growth Engine

  • Salesforce
  • Accenture
Turn Service Into a Growth Engine

Webinar

New technologies such as generative AI have dramatically lowered barriers to shaping new ways of engaging but using them effectively calls for innovative thinking and a commitment to designing thoughtful experiences.

Join Accenture to discover how to mobilize Salesforce to transform service from a cost center to a connected customer experience and sales opportunity. We'll assess the traditional view of service and discuss how a shift in mind set can drive a dramatically new personalized service experience.

What You'll Learn

  1. Redefine Service Across the Customer Journey: Learn how to transform traditional service experiences into personalized, connected customer journeys that drive sales and loyalty.
  2. Leverage AI for Frictionless Engagement: Discover how AI, particularly generative AI, can eliminate friction and enhance customer interactions, turning service into a revenue generator.
  3. Integrate Technology for Seamless Experiences: Understand how to integrate Salesforce with your existing contact center, telephony, messaging systems, and martech stack to create seamless customer experiences.
  4. Practical Implementation and Industry Relevance: Witness a demonstration of how to implement these strategies using your current tech and data, with insights on how these approaches can be applied across various industries.

Speakers

  1. Jess Steinbach Webinar Moderator Future B2B
  2. Matt Kravitz Chief Customer Officer, Service Cloud Salesforce
  3. Stephanie Helland Managing Director Accenture
  4. Nikin Popat Managing Director Accenture
  5. Brett M. Stahura Managing Director Accenture