Caller Verify: Securing your Help Desk with ServiceNow & Okta
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About This Webinar
Join our expert-led webinar to explore critical IT Help Desk vulnerabilities and security breaches due to poor caller verification. While organizations use Multi-Factor Authentication (MFA) for online and mobile security, IT Help Desks often rely on weak security questions.
Learn from real-world breaches, identify security gaps, and discover effective cybersecurity strategies for IT Help Desks to reduce risks and costs. Learn how Okta MFA & Caller Verify can verify your callers and provide robust layer security right from the ServiceNow interface you know and love.
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Host Scott Bekker Webinar Moderator ActualTech Media
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Featuring Kevin Klitzke VP of Product Development TechJutsu
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Featuring Nicholas Bernard Staff Technical Program Manager Okta
What You'll Learn
- Understand the implications of the recent FBI advisory, which highlights the surge in state actor attacks targeting IT Help Desks across key sectors including hospitality, energy, finance, and insurance
- Explore the response of the US Health Department to significant social engineering attacks to help desks and call centers in healthcare
- Learn how Okta MFA can be used to protect the often-forgotten attack vector of the IT Help Desk
- NIST and other security frameworks call out knowledge-based authentication, such as security questions as being insufficient. Okta MFA is a great way for organizations to improve their compliance posture in the help desk and call center.