SmartPanel By SmartBrief Best Practices for Using AI for 311 and Resident Engagement

  • OpenGov
  • Govwell
Best Practices for Using AI for 311 and Resident Engagement

SmartPanel

Explore how local governments are using AI chatbots and NLP to automate 311 and citizen inquiries.

Learn how these platforms streamline service delivery, reduce wait times, and improve resident experience while maintaining transparency.

What You'll Learn

  1. Demonstrate solutions that reduce backlogs and improve citizen satisfaction.
  2. Review implementation timelines and performance benchmarks.
  3. Showcase how to use AI platforms to streamline service delivery.

Agenda & Speakers

  1. EJ Marin
    EJ Marin Sr. Integration Engineer OpenGov
  2. Sarah Peters
    Sarah Peters Senior Deployment Strategist Govwell