There is a fundamental shift happening through digital transformation, which includes application transformation (data center to SaaS, IaaS, PaaS), network transformation (hub-and-spoke to direct connectivity), and security transformation (castle-and-moat to zero trust). As these shifts occur, network operations and service desk teams should consider a lens from the end user perspective to visualize network traffic patterns holistically.

However, monitoring these network paths can be challenging. To ensure a great end-user experience, it’s critical to understand direct to SaaS, secure SaaS applications, and private applications network paths to remove blind spots, reduce end-user frustration, and lower ticket escalations.