Break Down Legacy Silos Between Service and Operations Management
Webinar
If your ITSM team is struggling to keep up with incidents or your CMDB is messy or technology silos are slowing down the sharing of information across teams and processes, you will appreciate this session.
Several technology leaders are reporting that:
- their teams are overwhelmed with the explosion of service requests caused by the new “work anywhere” world
- valuable time is wasted sifting through different systems of records with out-of-date information
- cobbling together brittle integrations from legacy tools not built for a cloud-first world is slowing innovation and draining productivity
So what are IT leaders to do? Bust the silos between service and operations so the two teams can together drive exponentially greater outcomes. Join us for a session on the power of Technology Service Operations – bringing together IT service and operations on a single, cloud-first platform. Watch the magic unfold with this simple concept built on a unifying platform.
About ServiceNow
ServiceNow allows employees to work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.
What You'll Learn:
- How to improve agent efficiency like LCBO achieved with 50% ticket deflection with self-service
- Why Finastra saved $350K with automated discovery and mapping
- Where Globalia shifted critical resources by reducing incident resolution by 89% with one platform
Speakers
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David Davis Author, Speaker, and vExpert ActualTech Media
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Matt Gowarty Senior Manager, Product Marketing ServiceNow
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Peter Doherty Director, ITSM Sales ServiceNow
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Evans Nicholson Senior Technical Product Marketing Manager ServiceNow